Privacy Policy

Katiyar Chest Centre (“we”, “us”) respects your privacy. This policy explains what information we collect when you use our website or book an appointment, how we use it, and the choices you have.

Information we collect

• Details you provide when booking — the patient’s name, phone number, email address, and the appointment date and time you choose.
• Payment information needed to process your consultation fee. Payments are handled by our gateway, Razorpay; we do not collect or store your card, UPI or bank details on our servers.
• Basic technical information your browser sends automatically (such as IP address and device type), used only to keep the website secure and working.

How we use your information

• To schedule, confirm and manage your appointment.
• To contact you about your booking, including any rescheduling.
• To process payments and issue refunds where applicable.
• To maintain medical and administrative records as required for your care and by law.

Payment processing and third parties

Online payments are processed by Razorpay, which handles your payment details under its own privacy and security standards. Our website also loads web fonts from Google. We do not sell or rent your personal information to anyone.

When we may share information

• With our payment gateway, strictly to process your payment.
• With the clinic’s doctors and staff involved in your care.
• Where required by law, regulation or a valid legal request.

Data security and retention

We take reasonable measures to protect your information against unauthorised access or misuse. We keep personal and appointment information only for as long as needed for your care, for our legitimate administrative needs, and to meet legal or regulatory requirements.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, subject to any records we are legally required to retain. To make a request, contact us using the details below.

Cookies

We use only essential cookies needed for the website to function. We do not use them to track you across other websites.

Children’s privacy

Appointments for minors should be booked by a parent or guardian, who is responsible for the information provided on the child’s behalf.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page, with the “Last updated” date shown above.